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Selection and Definition of Performance Indicators for Water and Wastewater Utilities

Patricia A. Crotty




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 | #6188043 in Books |  2004-01 | Original language:English | PDF # 1 |  11.00 x8.50 x.50l,.90 | File type: PDF | 146 pages

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Based on a 1995 charter for utility quality service program (QualServe), it was recognized that benchmarks were key to improved performance. This initial project identified 20 performance indicators, all which are defined and discuses in this text. Broad categories are: Organization Development, Customer Relations, Business Operations, Water Operations and Wastewater Operations. With input from over 300 utility employees, this report should be of interest to water utilit...

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